01Free trial first
Every new fleet gets 30 days free for up to 10 trucks. No payment is taken during the trial, so nothing needs refunding if you decide not to continue.
02Monthly plans
Monthly plans can be cancelled at any time and stay active until the end of the paid month. The current month is not refunded in part.
03Yearly plans
- If you cancel within 14 days of a yearly payment, the full amount is refunded.
- After 14 days, the unused full months are refunded at the monthly rate, minus the months already used.
04Truck count changes
If your truck count goes down, the lower count applies from the next billing period. If you were billed for attached trucks that ran no trips that month, the difference is credited to your next bill.
05Billing mistakes
If you were charged twice or charged the wrong amount, the extra amount is refunded in full once confirmed.
06How to ask
Send a refund request through the contact page with your account email and the invoice number. Approved refunds go back to the original payment method within 7 to 10 working days.